Refund & Service Policy

Welcome to LED TV Repair, operated by Ibrahim Khan. We are committed to providing professional, reliable, and transparent television repair services. This Refund & Service Policy outlines the terms governing our repair services, service warranty, cancellations, and refund eligibility.

By booking or using our services, you agree to the terms outlined below.

1. Service Overview

LED TV Repair provides repair, maintenance, and troubleshooting services for:

• LED TVs

• Smart TVs

• LCD TVs

• Android TVs

• Other television models and brands

Our services may include:

• LED TV repair and diagnostics

• Display and picture issue repair

• Sound and audio troubleshooting

• Backlight replacement

• Power supply repair

• Motherboard and circuit board repair

• HDMI and connectivity port repair

• Smart TV software troubleshooting and updates

All repairs are subject to technical feasibility and spare part availability.

2. Doorstep Repair Services

We offer doorstep television repair services in Chandigarh, Mohali, Panchkula, and surrounding service areas.

Customers are responsible for providing accurate contact information, service addresses, and details regarding the television issue when scheduling a service request.

Before any repair work begins, our technician will inspect the television and explain:

• The identified fault or issue

• Estimated repair charges

• Spare part requirements (if applicable)

• Estimated repair timeline

Repair work will proceed only after customer approval.

3. Inspection and Visiting Charges

A diagnostic, inspection, or visiting charge may apply for technician visits.

These charges cover:

• On-site inspection

• Fault diagnosis

• Technical assessment

• Service consultation

Inspection or visiting charges are generally non-refundable once the technician has completed the visit and diagnosis.

Customers will be informed of any applicable charges before service confirmation.

4. Refund Policy

Refund requests may be considered under the following circumstances:

• Payment was received but service was not provided.

• Duplicate payment was made by the customer.

• An advance payment was collected, but the repair could not be completed due to technical limitations or unavailable parts.

• Incorrect billing or charging errors occurred.

Approved refunds will be processed within a reasonable period through the original payment method whenever possible.

5. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• The customer declines repair service after inspection and diagnosis.

• Inspection or visiting services have already been completed.

• Repair services have been successfully completed and accepted by the customer.

• Delays occur due to spare part procurement or supplier-related issues.

• Problems arise due to customer misuse, accidental damage, water damage, or electrical fluctuations after service completion.

• The customer changes their mind after approving or completing the repair.

6. Service Warranty

Eligible repairs may include a limited 90-day service warranty, depending on the type of repair performed and parts replaced.

Warranty coverage applies only to the specific repair work carried out by our technicians.

The warranty does not cover:

• Physical damage

• Cracked or broken screens

• Liquid or water damage

• Power surge or voltage fluctuation damage

• Fire, accidental, or environmental damage

• Unauthorized repairs or modifications by third parties

• New faults unrelated to the original repair

All warranty claims are subject to inspection and verification by our technician.

7. Repair Timelines and Delays

Repair completion times may vary based on:

• Television model and brand

• Nature and complexity of the fault

• Availability of replacement parts

• Technical testing requirements

• Customer approvals and communication

While we strive to complete repairs promptly, exact completion times cannot be guaranteed in every case.

8. Customer Responsibilities

Customers agree to:

• Provide accurate information regarding the television issue.

• Ensure a safe and accessible working environment for technicians.

• Inspect television functionality after repair completion.

• Make timely payment for approved services.

• Report service-related concerns promptly after repair completion.

Failure to provide accurate information may affect repair outcomes and service timelines.

9. Independent Service Provider Notice

LED TV Repair is an independent television repair and maintenance service provider operated by Ibrahim Khan.

We are not affiliated with, authorized by, endorsed by, or associated with any television manufacturer, brand owner, or official service center. Any brand names, trademarks, or logos referenced are the property of their respective owners and are used solely for identification purposes.

10. Policy Updates

We reserve the right to modify or update this Refund & Service Policy at any time to reflect changes in business operations, legal requirements, or service practices.

Updated versions will be published on our website and become effective immediately upon posting.

11. Contact Information

For service support, warranty claims, refund requests, or policy-related inquiries, please contact:

Business Name: LED TV Repair (Operated by Ibrahim Khan)

Address:
F-177, Sector-23, Sanjay Nagar, Ghaziabad – 201002, Uttar Pradesh, India

Phone: 8178749985

Email: support@ledtvrepair.info