Refund & Service Policy

Welcome to Home Appliance. We are committed to delivering professional, transparent, and dependable television repair services. This Refund & Service Policy explains our service process, inspection charges, refund eligibility, warranty coverage, and customer responsibilities. By booking or using our services, you acknowledge and agree to the terms outlined below.

1. Our Services

Home Appliance provides doorstep repair, maintenance, diagnosis, and troubleshooting services for:

• LED TVs

• Smart TVs

• LCD TVs

• Android TVs

• Other television models and brands

Our services include, but are not limited to:

• TV fault diagnosis and inspection

• Display and picture issue repair

• Sound and speaker troubleshooting

• Backlight repair and replacement

• Power supply repair

• Motherboard and circuit board repair

• HDMI and input/output port repair

• Smart TV software troubleshooting and updates

All repair work is subject to technical feasibility and the availability of compatible replacement parts.

2. Doorstep Repair Service

We provide doorstep television repair services across Chandigarh, Mohali, Panchkula, Zirakpur, Kharar, and surrounding areas through our local technician network.

When booking a service, customers are required to provide accurate contact details, service address, and a brief description of the television problem.

Before beginning any repair work, our technician will:

• Inspect the television.

• Explain the identified fault.

• Provide an estimated repair cost.

• Inform you if replacement parts are required.

• Share an estimated completion timeline.

Repairs will only proceed after the customer’s approval.

3. Inspection and Visiting Charges

A diagnostic or technician visiting charge may apply depending on the service request.

These charges cover:

• On-site inspection

• Technical diagnosis

• Fault assessment

• Service consultation

Inspection and visiting charges become non-refundable once the technician has completed the scheduled visit and diagnosis. Customers will always be informed of applicable charges before confirming the service appointment.

4. Refund Policy

Refund requests may be approved under the following circumstances:

• Payment has been received but the requested service could not be provided.

• A duplicate payment has been made.

• An advance payment was collected, but the repair could not be completed due to technical limitations or the non-availability of required spare parts.

• A billing or payment error has occurred.

Approved refunds will be processed within a reasonable timeframe using the original payment method whenever possible.

5. Non-Refundable Services

Refunds are generally not available in the following situations:

• The customer declines the repair after inspection and diagnosis.

• Technician inspection or visiting services have already been completed.

• The repair has been successfully completed and accepted by the customer.

• Delays occur due to spare part procurement or supplier-related issues.

• New problems arise because of accidental damage, liquid exposure, electrical fluctuations, misuse, or unauthorized repairs after service completion.

• The customer changes their decision after approving the repair.

6. Service Warranty

Eligible repairs may include a limited warranty of up to 90 days, depending on the nature of the repair and any replacement parts installed.

The warranty applies only to the specific repair performed by our technicians and does not cover:

• Physical or accidental damage

• Broken or cracked screens

• Water or liquid damage

• Voltage fluctuations or power surges

• Fire or natural disasters

• Damage caused by customer negligence

• Repairs or modifications carried out by unauthorized persons

• Faults unrelated to the original repair

All warranty claims are subject to technical inspection and verification.

7. Repair Timelines

Repair completion depends on several factors, including:

• Television brand and model

• Nature and complexity of the fault

• Availability of compatible spare parts

• Required testing and quality checks

• Customer approval during the repair process

Although we strive to complete repairs as quickly as possible, estimated timelines are indicative and cannot always be guaranteed.

8. Customer Responsibilities

Customers are expected to:

• Provide accurate information regarding the television problem.

• Ensure safe and reasonable access to the service location.

• Inspect the television after the repair has been completed.

• Make payment for approved services promptly.

• Report any service-related concerns within the applicable warranty period.

Providing incomplete or inaccurate information may affect repair quality, service timelines, or warranty eligibility.

9. Independent Service Provider Notice

Home Appliance is an independent television repair and maintenance service provider.

We are not affiliated with, authorized by, endorsed by, or associated with Samsung, LG, Sony, Panasonic, Mi, TCL, OnePlus, Vu, Haier, Philips, Toshiba, Acer, Kodak, Thomson, or any other television manufacturer or official service center unless expressly stated.

All trademarks, brand names, logos, and product names appearing on this website belong to their respective owners and are used solely for identification and informational purposes.

10. Changes to This Policy

Home Appliance reserves the right to modify or update this Refund & Service Policy at any time to reflect changes in business operations, legal requirements, or service practices.

Any revised version will be published on our website and will become effective immediately upon publication.

11. Contact Information

For refund requests, warranty claims, service assistance, or any questions regarding this policy, please contact:

Business Name: Home Appliance

Registered Office:
737, Maharishi Valmiki Marg, Mangol Puri, Distt. North West Delhi, New Delhi, Delhi – 110083

Service Area: Chandigarh, Mohali, Panchkula, Zirakpur, Kharar, and surrounding areas

Phone: +91 9781198651

Email: support@ledtvrepair.info